Terms and Conditions

Terms and Conditions

TERMS AND CONDITIONS

These general conditions of sale (hereinafter "General Conditions") govern the purchase of products and services, carried out remotely via the Internet through the e-commerce platform www.bottegadicalabria.com (hereinafter referred to as the "Site") in the compliance with the Italian legislation referred to the Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, "Consumer Code"). The seller of the products and owner of the site is "Commerciando S.R.L." based in Piazza Europa 9, 87100 Cosenza (CS) - VAT n. 03589480783. The consumer who accesses the Site to make purchases (hereinafter "Customer") is obliged to read carefully, before sending the order, these General Conditions that have been made available on the Site and which can be consulted at any time by the Customer, also through the link contained in the confirmation email of each order to allow it to be reproduced and stored. In the event that the person making purchases on the Site requires the invoice and / or in any case is not a "consumer or user" as defined in art. 3, paragraph 1, lett. a) of the Consumer Code, the withdrawal rules pursuant to art. 7 and 8 of these General Conditions or, more generally, the provisions that, according to the same Consumer Code, apply only to "consumers". The contracts concluded with Commerciando S.R.L. through the Site are governed by these General Conditions in compliance with Italian law.

ABOUT THE PRODUCTS

The characteristics and the price of the various products on sale on the Site (hereinafter "Product" or "Products") are shown on the page relating to each item. Each product has a dedicated card that shows the name of the manufacturer and all the main features of the article. The visual representation of the Products on the Website, where available, normally corresponds to the photographic image accompanying the descriptive card. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality but may differ in color and size. In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails. Few variations between these photographs and reality do not constitute defects of conformity. The manufacturer's responsibility applies to all products sold. In the case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the indications given on the packages and on the labels.

PRODUCT SELECTION AND ORDER PROCEDURE

Sending the order from the Site has the value of a contractual proposal. For the purchase of the Products the Customer must complete and send the order form in electronic format, following the instructions and procedures contained in the Site. The Customer must add the Product to the "Shopping Cart" and, after entering the necessary data for shipping and invoicing, must read the General Conditions and the Privacy Policy and confirm their acceptance. The order request procedure concludes with the selection of the desired payment method and the confirmation of sending the order through the appropriate button. By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and to accept these General Terms and payment conditions. He also declares through the appropriate checkbox to consent to the processing of his personal data according to the methods indicated in the Privacy Policy. The contract stipulated between Commerciando S.R.L. and the Customer must be considered concluded and perfected with the acceptance of the order by Commerciando S.R.L.. This acceptance is communicated to the Customer through an email confirming the order containing a reference to these General Conditions, the order number, shipping and billing data, the list of products ordered, the total price including the costs of delivery and the amount of value added tax (VAT). The Customer will check the confirmation e-mail and if he finds any errors in the order, he will have 12 hours from receiving this e-mail to contact Customer Service directly from the Website using the appropriate contact form. After this deadline, the order will be processed for shipment and changes will no longer be accepted, without prejudice to the rights of the Customer referred to in the next article 7. Upon receipt of the order, Commerciando S.R.L. will check the availability of the items in stock for the fulfilment of the order itself. In the event that one or more Products are not available, the Customer Service of Commerciando S.R.L. will send a timely communication via email to the Customer who, within the next 12 hours, will have the right to reply to confirm the shipment of any other available Products or cancel it. In case of no reply within this period, the order will be considered confirmed and the Products available will be shipped. If only a few products are not in stock, Commerciando S.R.L. will process the order with the available products. In both cases, the amount related to the missing Products will be canceled immediately depending on the chosen payment method.

In compliance with the current legislation of the Italian Republic, the sale of alcoholic beverages is allowed only to consumers who have completed eighteen years of age. The user of Commerciando S.R.L. who purchases alcoholic items, confirms the acceptance of these conditions of sale, declares under his own responsibility to have the age requisites required by law.

PRICES AND SHIPMENTS

The prices of the products are inclusive of all taxes and duties. All prices are in Euro. All products are packed with the necessary precautions to receive maximum protection against shocks and temperature changes. Shipping costs are free for all orders placed in Italy. International shipments are charged to the customer, except for any promotions.

METHODS OF PAYMENT

The Customer can pay the price of the Products and related delivery costs by cash on delivery, PayPal and bank transfer.

        I. Cash on delivery: payment will be made upon receipt of the Products and may only be made in cash. This service has an additional cost of € 3,00 on the order total.

       II. PayPal: once the order is confirmed, the customer will be redirected to the PayPal site where he can make the payment with his account or using a card, even prepaid, or otherwise according to the methods accepted by Paypal and in compliance with the relevant conditions.

      III. Bank Transfer to Commerciando S.R.L. IBAN code: IT95 J054 2416 2010 0000 1010697

TRANSPORT AND DELIVERY

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the "addresses" section. All purchases will be delivered by express courier (hereinafter, "Corriere") from Monday to Friday, excluding holidays and national holidays. Commerciando S.R.L. is not responsible for delays that are not foreseeable or not attributable to it. Once the Products have been shipped, the Customer will receive a confirmation e-mail containing a link to refer to for tracking the shipment. In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within an indicative period of 7 (seven) working days starting from the day following that in which Commerciando S.R.L. confirmed the order to the Customer through an appropriate order confirmation email. Delivery services active in Italy: MBE. The service includes a delivery attempt at the address indicated when ordering. A warning will be left after the passage. If the recipient is not traceable or absent, the goods will be returned to the warehouse.

RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, with the exception of the cases of exclusion provided for in point IV below. To exercise this right, the Customer must send a notification to Commerciando S.R.L. no later than 14 days from the date of receipt of the products. In the event that the person making purchases on the Site requires the invoice and / or in any case is not a "consumer or user" as defined in art. 3, paragraph 1, lett. a) of the Consumer Code, the withdrawal regulations and, more generally, the provisions that, according to the same Consumer Code, apply only to "consumers" will not apply. This communication must be sent by registered letter A / R, addressed to: Commerciando S.R.L." - Piazza Europa 9, 87100 Cosenza (CS) Italy. The Customer Service of Commerciando S.R.L., once received the communication, will open a practice for the management of the return and will communicate to the Customer the instructions on how to return the Products, which will be made by courier indicated by Commerciando S.R.L..

The right of withdrawal is governed by the following conditions:

        I. The law applies to the purchased product in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the Product purchased.

       II. In case of exercise of the right of withdrawal, Commerciando S.R.L. will refund the customer for the full amount of the returned goods, including shipping costs where applicable. The refund will happen within 14 days from the date on which the notice of withdrawal was received, without prejudice to the right of Commerciando S.R.L. to suspend payment of the refund until the actual receipt of the goods. The refund will be made using the same payment method used by the customer, unless the customer has expressly requested a different method. In case of bank transfer or cash payment, it will be the Client's responsibility to provide the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).

      III. In order to be able to guarantee free return pursuant to article 8 below, the Products must be returned in the same box in which they were received.

     IV. In addition to the cases indicated in the Foreword (non-consumer customer and / or invoice request), the right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014: - order of tailor-made or clearly personalized products; - order of Products that risk to deteriorate or expire rapidly; - order for sealed products that are not suitable for being returned for hygienic reasons or related to health protection or which have been opened after delivery. With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that among the Products that "risk to deteriorate or expire rapidly" fall for all food products (including wine, spirits and beverages), as the characteristics and qualities of these types of Products are subject to alteration also as a result of improper storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable for Products purchased on the Site that can be returned to Commerciando S.R.L. and marketed without danger to the health of consumers. If the customer returns goods subject to exclusion of the right of withdrawal, Commerciando S.R.L. will return the purchased products to the customer, charging him the shipping costs.

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